Questions ? Call us now :+1 302-208-6343

FREQUENTLY ASKED QUESTIONS

 

What currency are the prices do see in the site?

All prices are in USD.

How many days it takes for an order to arrive?

We offer only one type of shipping: Free Shipping 3-7 business days(excluding weekends and holidays)

After processing your order, free shipping takes around 3-7 business days(excluding weekends and holidays) to arrive at its final destinatio

HOW DO I KNOW MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.

How can I track my package?

Get all the information of your package by using your tracking number on our

section "TRACK YOUR PACKAGE"

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 3-7 days.

Return?

We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can customers return products ?

By Mail

How much is the restocking fee ?

We do not charge a restocking fee on returns.

How much is the return shipping fee ?

We do not charge a restocking fee on returns.

The product conditions that we allow for returns ?

New

How can I contact TryGemhearing ?

please send us an e-mail to support@trygemhearing.com and we'll back to you as soon as we can.

 

Contact Info